Frequently Asked Questions

Everything you need to know about your SMUG beauty ritual.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials are dispatched, we will send a tracking link so you can follow your package's journey to your door.

Are SMUG products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All SMUG products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We want you to love your glow. If you are not completely satisfied, you can return unopened and unused products within 30 days of purchase for a full refund.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.

Is it safe to use your products on sensitive skin?

Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before incorporating a new product into your full routine.