Returns & Exchanges

At SMUG, we want you to feel confident in your beauty routine, which is why we offer a 30-day return policy on all products that don't meet your expectations. Items must be returned in their original packaging and in gently used or new condition to qualify for a full refund.

1

Initiate Your Request

Log into our online returns portal with your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked and secure.

3

Pack with Care

Place the products in their original boxes and secure them in a shipping mailer, ensuring you include the packing slip inside.

4

Drop Off and Refund

Drop your package at any authorized carrier location; your refund will be processed to your original payment method within 5-7 business days of receipt.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing